Frequently Asked Questions
Everything you need to know about your Madrinas experience.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the US usually takes 3-5 business days, while international shipping times vary by location.
What is the return policy for coffee and powders?
Due to the nature of our food products, we cannot accept returns on opened coffee or drink mixes. However, if your order arrived damaged or incorrect, please reach out to our support team within 14 days for a replacement or refund.
Are Madrinas products gluten-free and vegan?
Most of our coffee products are naturally gluten-free. We also offer a variety of plant-based options; please check the specific ingredient label on each product page for detailed allergen information.
Can I track my order once it has been placed?
Yes! Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.
Do you offer international shipping?
We currently ship to a wide range of countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.